Technical Support
Travel InfoSystems are committed to providing the most professional and highest level of support to our customers. As well as comprehensive documentation and regular product updates, we also provide a telephone support helpline. This helpline service is available during normal UK business hours - 9.00 am to 5.30 pm.
Our Support Goals
Our principal goals in providing Technical Support are:
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To deliver customer satisfaction in an efficient manner |
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To ensure that you enjoy an extremely reliable Help Desk Service |
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To provide you with an excellent personal service |
When Contacting Us For Support
You can obtain technical support for our products by telephone, fax, or email, but please bear in mind that the telephone is much easier and quicker - we may need to ask you for further information about your system.
When contacting us for technical support, please be ready to provide us with the following information:
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Your Customer Identification Number, contact details or address |
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The operating system used (e.g. Windows 95, 98, 2000 or NT4) |
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Other software installed on the PC or network |
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Version of product that you are installing or running |
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Specification of your PC i.e. free hard disk space, memory, processor speed. |
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Contact Information
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